Whether we purchase a product or receive it from the manufacturer, we always give the manufacturer the opportunity to address any issues we encounter. We might seek comment from outside experts to add even more depth to our evaluations. In all cases, we also factor in how much each product costs and consider its overall value compared with other products like it. This process is more subjective than lab testing, but we weigh our experience with a given product against what we've found with its competitors.

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